Privacy Policy

Privacy Policy

At Theydon Christmas Trees, we respect your privacy, and we want to be completely transparent about how we collect, store, use and share any information about users of our site and our customers. We will never use your personal data other than as described below.

Any personal information you provide to us including and similar to your name, address, telephone number and email address will not be released, sold, or rented to any entities or individuals outside of Theydon Christmas Trees, other than those described under Third Party Services below.

We operate in line with the provisions of the EU General Data Protection Regulations (GDPR). We’re committed to handling your data in a responsible manner, and to allowing you control over your personal information. You have the right to:

  • Be informed about the data we collect and how we use it
  • Access, change or request deletion of the data we hold about you at any time

If you have any queries about any of the information contained within this privacy policy, please contact us at info@theydonchristmastrees.co.uk

 

What We Collect

We collect the following data:

  • Cookies collected as you browse the site (more information below).
  • Information about the device and browser you are using, including in some cases your public IP address.
  • Information submitted by users in the course of completing an order, including:
    • Name
    • Email address
    • Shipping & billing addresses

How We Use Your Data

When you give us your personal data, we only use it in the course of providing our core service; delivering you a Nordman Fir Christmas tree. The nature of our business means that we don’t send much in the way of marketing, but will contact you if we think that it is in your legitimate interest for us to do so. For example, to remind you as Christmas approaches that we’re open for orders, to send you a discount or offer on your order, or to follow up with information on an order you’ve already made. Our website runs on HTTPS, meaning your data is securely transmitted.

Security

We’re committed to keeping your data secure and have suitable measures in place to ensure that all data is stored in a secure manner.

 

Third-Party Services

Outside of this website, we use the following third-party services to collect & store your personal information:

  • Shopify (eCommerce provider)
  • Google Analytics (website traffic analysis)
  • Microsoft 365 (email and documents)
  • Facebook, Instagram & Twitter (advertising)
  • Stripe & Paypal (payment processing)

All of these providers have their own privacy policies, which we’d encourage you to read if you require further information.

Credit/Debit Card Details

We use Stripe and Paypal to process payments. Theydon Christmas Trees does not store payment card details. Your details are transmitted directly to these services in a secure and encrypted way.

Cookies

A “cookie” is a small data text file that is placed in your browser and allows Theydon Christmas Trees to recognise you each time you visit this site. Cookies themselves do not contain any personally identifiable information, and Theydon Christmas Trees does not use cookies to collect personal information. We use cookies to, for example, retain a product in your basket if you added it then left the site.

The cookies we use:

‘Session’ Cookies: As described above, we use cookies stored by your browser to identify whether you’ve visited the site before and, for example, keep a product in your basket.

Anonymous User Cookies: Google Analytics is used to give us information about user behaviour in an anonymous way.

Social Networks: We use cookies from social networks such as Facebook (including Instagram) and Twitter to connect your visit with your profile on those networks, if you are logged in. In simple terms this means we are able to show advertisements about our products to you when using those services. We do not receive any personal information, such as the information on your profiles on those sites.

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